Fumba Supermarket delivers across South Africa. Our delivery network covers major metropolitan areas including Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, and Bloemfontein, with extended coverage to surrounding suburbs and towns.

If your area is outside our standard delivery zones, we will advise on alternative arrangements or estimated timeframes at checkout.

Estimated delivery times depend on your location and the time your order is placed:

• Same-day delivery: Available in major metros for orders placed before 1 PM, subject to driver availability.
• Next-day delivery: Standard delivery window for most areas, typically within 24–48 hours.
• Scheduled delivery slots: You may select a preferred delivery time slot during checkout where available.
• Outlying areas: Delivery may take 2–5 business days depending on distance and logistics.

Delivery timeframes are estimates and may be affected by weather, traffic, public holidays, or other circumstances beyond our control. We will keep you informed of any significant delays.

Delivery fees are calculated based on distance from the nearest fulfilment centre and the total weight/volume of your order. Fees are displayed at checkout before payment.

• Free delivery: Available on orders over R500 within major metro areas.
• Standard delivery: Flat-rate fees apply for orders below the free-delivery threshold.
• Bulk and wholesale orders: Subject to separate delivery pricing based on quantity and destination.

Delivery fees are non-refundable unless the delivery fails due to an error on our part.

Once your order is dispatched, you will receive a tracking link via SMS or email. Our live tracking system provides real-time updates including:

• Order confirmation and preparation status.
• Driver assignment and vehicle details.
• Live GPS location of your delivery driver.
• Estimated time of arrival (ETA).
• Delivery confirmation upon completion.

To ensure a smooth delivery, please ensure:

• You provide an accurate and complete delivery address, including unit/complex numbers where applicable.
• A contactable phone number is available on the day of delivery.
• Someone is available to receive the order during the selected delivery slot.
• Any access codes, gate instructions, or parking details are noted in the delivery notes at checkout.

If we are unable to complete a delivery due to no one being available at the delivery address or incorrect address details:

• The driver will attempt to contact you on the provided phone number.
• If contact cannot be made, the order will be returned to our fulfilment centre.
• A re-delivery fee may apply for a second delivery attempt.
• Orders not collected or re-delivered within 3 days may be cancelled and refunded (minus delivery and handling fees).

For perishable items such as fresh produce, dairy, meat, and frozen goods:

• These items are packed in insulated bags or cooler boxes to maintain temperature during transit.
• Please ensure someone is available to receive and unpack perishable goods promptly upon delivery.
• We are not liable for spoilage of perishable goods that are not received or refrigerated within 2 hours of delivery.

For products containing alcohol or other age-restricted items:

• The recipient must be 18 years or older and present valid identification upon delivery.
• If valid ID cannot be produced, the age-restricted items will be removed from the order and refunded.

Risk in the products passes to you upon delivery to the specified address. It is your responsibility to verify the contents of your order at the time of delivery. Any discrepancies, damages, or missing items must be reported within 24 hours of delivery as outlined in our Returns & Refund Policy.

For any delivery-related queries or issues: