At Fumba Supermarket, your satisfaction is our priority. We comply fully with the Consumer Protection Act, 68 of 2008 (CPA) and aim to make returns and refunds as straightforward as possible.

You may return a product within 7 days of delivery if it meets one of the following conditions:

• The product is defective, damaged, or unsafe.
• The product does not match its description or what was ordered.
• The product was delivered past its expiry or best-before date.
• The incorrect product was delivered.
• The product is spoiled or in an unsatisfactory condition on arrival.

The following categories are generally not eligible for return unless defective or incorrectly supplied:

• Perishable goods (fresh produce, meat, dairy, bakery items) — unless spoiled on arrival.
• Opened personal care and hygiene products.
• Products that have been partially used or consumed.
• Products damaged due to customer misuse or improper storage after delivery.

To initiate a return, please follow these steps:

1. Contact Us: Email returns@fumba.co.za or call +27 (0) 10 000 0000 within 7 days of delivery.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return. Photos of damaged or incorrect items are helpful.
3. Await Approval: Our team will review your request and respond within 1–2 business days.
4. Arrange Collection or Drop-off: We will advise on the best method to return the product depending on your location.

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed as follows:

• Credit/Debit Card or PayFast: Refunded to the original payment method within 5–7 business days.
• EFT Payments: Refunded to your bank account within 5–7 business days — you will need to provide your banking details.
• Store Credit: Available as an alternative to cash refunds at your request.

Delivery fees are non-refundable unless the return is due to our error (wrong, defective, or expired item).

You may cancel an order before it is dispatched for delivery by contacting us immediately at support@fumba.co.za or calling our support line. Once an order has been dispatched, it cannot be cancelled and must instead follow the return process above.

For PayFast orders, cancellation refunds are subject to PayFast's refund processing timeline.

If your order arrives with damaged packaging, missing items, or items that differ from what you ordered, please:

• Document the issue with photographs at the time of delivery.
• Contact us within 24 hours of delivery at support@fumba.co.za.

We will arrange a replacement delivery or refund at no additional cost to you.

In addition to this policy, you have statutory rights under the Consumer Protection Act, 68 of 2008. Nothing in this policy limits or waives those rights. If a product poses a safety hazard, you are entitled to return it at any time regardless of the 7-day window.

For all returns, refunds, and cancellation queries: