Fumba Supermarket ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and services.

By using our platform, you consent to the practices described in this policy.

We may collect the following categories of personal information:

• Identity Information: Full name, email address, phone number.
• Delivery Information: Physical address, suburb, city, province, and postal code.
• Transaction Information: Order history, items purchased, payment method (we do not store card details — payments are processed by PayFast).
• Usage Information: Pages visited, search queries, device type, and browser information.
• Account Information: Login credentials and account preferences.

We use your personal information for the following purposes:

• Processing and fulfilling your orders and deliveries.
• Communicating order updates, delivery status, and support queries.
• Improving our website, product catalogue, and user experience.
• Sending promotional communications (only with your consent).
• Complying with legal obligations under South African law.
• Preventing fraud and ensuring platform security.

We do not sell your personal information. We may share it with:

• Delivery Partners: To fulfil your orders.
• Payment Processors: PayFast processes all card and EFT transactions securely.
• Service Providers: Technology and logistics providers who assist us in running our platform, under strict confidentiality agreements.
• Legal Authorities: Where required by law, court order, or regulatory obligation.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your account and personal data subject to our legal retention obligations.

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal requirements).
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at privacy@fumba.co.za.

Our website uses cookies and similar technologies to improve functionality, remember your preferences, and analyse usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of our platform.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All payment transactions are encrypted via SSL and processed through PCI-DSS-compliant systems.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact our Information Officer: